F.A.Q.s

How do i send my inclusions?

We need about 10-20mls (1oz) of milk. You can express with a pump or by hand or if you have a strong let down, just hold a cup under your opposite breast while feeding bub.
Please do not send more than 30ml as larger bags are more likely to leak.

Use a breastmilk storage bag, wrapped in paper towel and placed inside a ziplock bag to send your milk.
Alternatively, place the breast milk into a ziplock bag and then into 2-3 more ziplock bags so if it leaks we will still get all the liquid gold. This is the riskier option so please try the first method.

***Please DO NOT send vials, cups or containers, they almost always leak!***

Please write your full name on the pouch and place the pouch in a padded envelope or CD mailer box. The cost
should be about $3 – $5.
Please send the milk to-

BREASTMILK JEWELLERY
PO Box 109
Miners Rest
3352 Victoria
Australia 

COMMON QUESTIONS

Does the Australia Post allow breast milk to be shipped?

Yes. It just has to be marked “liquid”.

Breast milk separates, is this OK?

Yes, this is fine, we fully mix all milk before beginning the process.

Can I use frozen milk?

Yes, just be sure to defrost it before sending so the envelope doesn’t get wet and rip.

How will I know when you’ve received my milk?

You will receive a update in your “my account” alerting you of its arrival
Once we have shipped your product it will be marked as ‘shipped’.
You will be notified by email when the status changes.

How long will it take?

The whole process takes about 13 weeks from the day we receive your milk.

We reserve the right to change this wait time without notice to reflect our work load, it is up to you to keep yourself updated on the facebook page as to the changes to this wait time.

Post generally takes around 1 week within Australia, 2-4 weeks from overseas – both for the milk to get to me and the jewellery to get back.

Why is mine taking longer than normal ?
Everyone’s milk is different, some milk comes out of my pot almost dry and some take a week to be dry enough to add it to the jewellery, adding it before it is ready compromises the jewellery’s life span

If you have anymore questions feel free to ring me on 0481192404 or email hello@breastmilkjewellery.c

Permit: 0000262751
Permit Conditions
It is the Importer’s responsibility to ensure that the following permit conditions are met in
relation to each consignment. Where more than one set of permit conditions is shown for a commodity please read each set of conditions to determine which applies to a specific consignment.

1. Products containing biological material
This section contains permit conditions for the following commodity (or commodities):
1. Human therapeutics
1.1. Biosecurity Pathway
a.
This permit allows for the import of the following products only:
– Human breast milk
– Human placenta
– Human umbilical cord
(ALL OTHER INCLUSIONS SUCH AS HAIR AND CREMATION ASHES DO NOT NEED A PERMIT BUT YOUR WELCOME TO USE THE PERMIT NUMBER IF IT MAKES YOU FEEL MORE COMFORTABLE)

ENTRY REQUIREMENTS
1. The imported products must be imported in volumes no greater than 50ml for breast milk
or 20g for dehydrated placenta and dehydrated umbilical cord.
2. The human breast milk must be transported in a sealed leak proof container (place the breastmilk in a breastmilk stage bag, seal and wrap in absorbing paper, or, place milk into a doubled lined zilock bag and wrap in absorbing paper) and placed in a secondary container with absorbent material to absorb any
leakage.
3. The human dried placenta and/or dried umbilical cord must be transported in a sealed
container. (ziplock bag is fine)
4. Samples not accompanied by the necessary documentation, verifying the treatment
undertaken, must be gamma irradiated at 50 kGray (5 Mrad) on arrival.
5. It is the importer’s responsibility to ensure compliance with all international (eg IATA)
and domestic requirements concerning the safe handling, transport and labelling of
biological material.
POST ENTRY/END USE CONDITIONS
6. The imported product may be used for the production of jewellery/mementoes only.
7. The imported human products must be handled using gloves during further processing to
reduce any potential risk of infection.
8. This Import Permit prohibits the goods to be distributed, sold or used for veterinary or
agricultural purposes including any use associated with livestock.
CERTIFICATION
9. Each consignment must be accompanied by a supplier’s declaration. (found at your post office) The declaration
must meet the format described by this permit and state:
i) The breast milk has been sterilised at a minimum temperature of 121°C for 15-20 minutes
in a pressure cooker; ( or boil your milk in the microwave to flash heat it is fine also) and
ii) The placenta and umbilical cord have been sterilised at a minimum temperature of 150°C
for 150 minutes, or 160°C for 120 minutes, or 170°C for 60 minutes or 180° for 30 min. (generally your placenta and umbilical cord would have been preserved by a encapsulation specialist anyway) so its fine to send as is
10. The declaration must be provided by:
the supplier.
FORMAT OF THE SUPPLIER’S DECLARATION
1. Supplier
– The declaration must be made by the supplier.
2. Letterhead
– The declaration must be on the supplier’s letterhead (to include full name, address and
contact number). (this is YOUR personal details)
3. Identification of goods.
– The declaration must be specific to the product(s) listed on this permit. Product names
must be included on the suppliers’ declaration.
– The declaration must be included with the consignment.
4. Statements
– All statements must be written in English.
– All statements must be legible and appear above the signature of the supplier.
– The declaration must contain the correct statement/s as required by the import conditions.
– The declaration must be free from erasures and non certified alterations.
5. Identification of the supplier.
– The declaration must state the name of the supplier.
– Declarations must bear the signature of the supplier
6. Date
– The declaration must state the date of issue
– Declarations must be issued within the last 6 months (unless otherwise specified in this
import permit)
b. Conditions of Administration
1. Documents must be provided with each consignment which:
1.1. identify the consignment e.g. entry number.
1.2. identify all goods being imported as part of this consignment e.g. invoice or waybill
or importer’s manifest.
1.3. describe the goods being imported (where not clear). Example 1: Product XRab =
Permit: 0000262751 Page 5 of 5
Delegate of Director of Quarantine
Jo Haley Date: 22 January 2016
Purified protein derived from rabbits. Example 2: Product AX = Synthetic antibiotic.
Example 3: Comte = Cheese.
2. For further information please contact:
Regional – Clearance assistance:
http://www.agriculture.gov.au/about/contactus/phone/regional
Canberra – Administrative assistance or technical assistance: email
imports@agriculture.gov.au (See Attachments) or phone 1800 900 09

Or email me at hello@breastmikjewellery.com

99% of the time my international customers do not have any issue with the posting of their inclusions without the permit, but it is here in case it provides you more comfort

Shopping Information

How long does it take?

Currently, do to a high volume of orders, and only Cindy solely working on your inclusions, the wait time currently sits around 13 weeks from the time that we receive your inclusions.
This expected time may change closer to times such as Christmas, Mothers day, Fathers day, so please be sure to esquire if you are unsure if your item will arrive in time for these holidays

My item is lost in the post!

Breastmilk Jewellery and it’s staff members do not take any responsibility for lost posted items, you must contact the relevant business and lodge a claim

Orders and Returns

BREASTMILK JEWELLERY ~HEART INFUSED KEEPSAKES ~TERMS AND CONDITIONS

Cindy takes great pride and care in her work, every piece is a extension of herself and every order is hand made with a great deal of admiration for the Journey that the piece will represent to the owner.
The professional preservation method of Breastmilk is a trade skill that Cindy has worked very hard at perfecting, every DNA artist has their own method, these methods consists of a “dry”or a “wet”method, Cindy has perfected both a dry and a wet method.
Not all breastmilk is the same color, some has a blue tinge, some is creamy and others is a little on the very light orange side, it really does depend on the length of time that the mother has been feeding and also their diet.
As you can understand this color variation can reflect in the individual items crafted, especially when a “dry”method is used, so, having said that, if your piece is not pure white, then that is because your milk is not pure white.
Refunds and Post
You agree to these terms and conditions upon purchasing, make sure that you read them and understand them before agreeing to them, once check out is complete you are bound to the following terms and conditions of sale.
The turn around time for your item generally sits between 8-13 weeks from the time that we receive your inclusions into our studio, we reserve the right to change this wait time accordingly with out notice to reflect our workload, it is up to you to make sure that you are checking the Facebook page and FAQ page for these changes.

We do not offer refunds as materials and time go into each item we produce.
If your milk gets lost in the post there is nothing we can do. Please send it again.
If you are sending ashes in the post we recommend you pay for a tracking number so you know where the parcel is at all times.
Once you have ordered it is your responsibility to send your inclusions, we do not remind you to do so. If you haven’t sent it within 3 months, your order status will be changed to Expired and your order will be considered abandoned, no refund or store credit will be applied to you.

It is your responsibility to ensure that you have inclusions to post before you order, we do not refund due to you having hopes that you will be able to supply milk once your baby is born, as these are situations that can not be foreseen.

DO NOT post your inclusions if it is the last of what you have, we cannot be held responsible if the last of your inclusions goes missing in the post or if for some unforeseen circumstance your milk fails to preserve the first time leaving us with needing to do another re run.

If you can not replace it do not send it!

Please contact via email immediately if you wish to change your order’s shimmer or fleck selection, please keep in mind that the request may be too late for you to change depending on the progress of your order at the time.

We do not refund, however, store credit may be issued on a case by case basis but refunds are not possible as materials are purchased to complete orders as they come through.

If your items do not arrive in the post to you then if is your responsibility to contact Australia Post to find out where your item is, contacting us in regards to it won’t give you anymore answers than your tracking number can provide and takes up unnecessary admin time that could be used helping other enquiries.

Your tracking number will be provided to you on completion of your order and we do take photos of the parcels at the post office with tracking number as proof of postage.

If you fail to recover your item from Australia post we can not replace or refund the order, if you wish to have the item remade you will have to place a claim with Australia Post to recover the value of your items, once Australia Post has returned the funds to you, Then you may go ahead and reorder.

Lay-buys

Lay-Buy is an affordable payment plan option that allows you to pay-off a product or service via one down payment, with the balance paid over 1, 2 or 3 monthly instalments. Your purchase is delivered to you after the final instalment payment is completed. A 1.9% admin fee is payable to Lay-buy.

Upon check out you will have the option to choose a non refundable down payment of 20, 30, 40, or 50%, only choose the amount that you know your funds can afford to cover at the time, failed payments may result in future lay-buys being refused.

Your choice of payment plan can be chosen by you with a selection at check out for you to pay your Lay-Buy off over a 1, 2 and 3 month period, when you have chosen your downpayment percentage and your length of plan, you will be given a talley of what dates and amounts will be automatically removed from your account, it is your responsibility to ensure that you can make these payments available.

Your item will not be crafted until your lay-by is complete, please do not send your inclusions before this time.

Any inclusions that are posted to us before the lay-by is complete, we reserve the right to return it to you via post with out tracking.

Cancelled lay-buys are NOT refundable, If you need to cancel your lay-buy you will not be issued with a refund but 50% of your lay-by payments will be applied to a new lay-buy if you decide to try again with in 3 months, this will not be automatically applied and you will need to contact us in regards to this BEFORE you purchase

Who creates my Jewellery?

Currently, Cindy is the only one that will create your Jewellery.
Kristy, Breastmilk Jewellery’s admin, will shortly be undergoing training in this area.

Can I have a refund?

Unfortunately due to all of our items being hand crafted and containing materials that are of no value to any one else but the buyer, we do not refund.
We may consider a store credit on a case to case basis

How long do i have to post my inclusions?

Please post your inclusions with in 3 moths of ordering, we order all of the supplies for your orders as they come in, so to be fair to us, and to not cause confusion in the studio, we recommend posting as soon as you can.
If you have made a order and do not post your inclusions, we do not refund your purchase, as orders for settings and flecks have already been made our end to make your order.

I am local, can I come around and drop my inclusions off ?

Due to Cindy working from her personal home, we do not allow drop off to her personal address.
If you wish to drop off your inclusions to avoid postage fees, you are welcome to take it to our PO Box 109 at the Miners rest post office and ask the lovely staff to place it in out PO Box for us to collect.
You must still clearly label your drop off with your name and order number.

Do you create custom orders?

Yes.
However, to cover administration costs of researching your materials for a custom order, a $20 custom order fee applies.
Please contact us on facebook to esquire

How do i add flecks and shimmers to my order ?

Please make a note in the comments section of check out with your preference to additions to your inclusions
Please note, opal, and fluorite do come at a extra cost to your Jewellery, flecks and shimmers are free to add

What happens with my left over inclusions?

We post all left over inclusions back with your Jewellery, apart from breastmilk.
If there is any left over pour from your breastmilk, Cindy will include a small extra gift from the left overs, this gift will be random and will depend on the amount left over and what molds/settings are available to her at the time

Do your beads fit a pandora bangle?

Yes, they sure do.

My ring doesn’t fit, can I have it resized ?

Yes you sure can, head to the ring resizing listing in the ring section of the store or follow this link HERE