We do not offer refunds as materials and time go into each item we produce.
If your milk gets lost in the post there is nothing we can do. Please send it again.
If you are sending ashes in the post we recommend you pay for a tracking number so you know where the parcel is at all times.
Once you have ordered it is your responsibility to send your inclusions, we do not remind you to do so. If you haven’t sent it within 3 months, your order status will be changed to Expired and your order will be considered abandoned, no refund or store credit will be applied to you.
It is your responsibility to ensure that you have inclusions to post before you order, we do not refund due to you having hopes that you will be able to supply milk once your baby is born, as these are situations that can not be foreseen.
DO NOT post your inclusions if it is the last of what you have, we cannot be held responsible if the last of your inclusions goes missing in the post or if for some unforeseen circumstance your milk fails to preserve the first time leaving us with needing to do another re run.
If you can not replace it do not send it!
Please contact via email immediately if you wish to change your order’s shimmer or fleck selection, please keep in mind that the request may be too late for you to change depending on the progress of your order at the time.
We do not refund, however, store credit may be issued on a case by case basis but refunds are not possible as materials are purchased to complete orders as they come through.
If your items do not arrive in the post to you then if is your responsibility to contact Australia Post to find out where your item is, contacting us in regards to it won’t give you anymore answers than your tracking number can provide and takes up unnecessary admin time that could be used helping other enquiries.
Your tracking number will be provided to you on completion of your order and we do take photos of the parcels at the post office with tracking number as proof of postage.
If you fail to recover your item from Australia post we can not replace or refund the order, if you wish to have the item remade you will have to place a claim with Australia Post to recover the value of your items, once Australia Post has returned the funds to you, Then you may go ahead and reorder.
Lay-Buy is an affordable payment plan option that allows you to pay-off a product or service via one down payment, with the balance paid over 1, 2 or 3 monthly instalments. Your purchase is delivered to you after the final instalment payment is completed. A 1.9% admin fee is payable to Lay-buy.
Upon check out you will have the option to choose a non refundable down payment of 20, 30, 40, or 50%, only choose the amount that you know your funds can afford to cover at the time, failed payments may result in future lay-buys being refused.
Your choice of payment plan can be chosen by you with a selection at check out for you to pay your Lay-Buy off over a 1, 2 and 3 month period, when you have chosen your downpayment percentage and your length of plan, you will be given a talley of what dates and amounts will be automatically removed from your account, it is your responsibility to ensure that you can make these payments available.
Your item will not be crafted until your lay-by is complete, please do not send your inclusions before this time.
Any inclusions that are posted to us before the lay-by is complete, we reserve the right to return it to you via post with out tracking.
Cancelled lay-buys are NOT refundable, If you need to cancel your lay-buy you will not be issued with a refund but 50% of your lay-by payments will be applied to a new lay-buy if you decide to try again with in 3 months, this will not be automatically applied and you will need to contact us in regards to this BEFORE you purchase